Terms and Conditions

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Terms of Sale

When you order turtle(s) or from me you acknowledge that you have read and agree to all the terms mentioned below

1. All turtles under 4” are sold from one hobbyist (me) to another hobbyist. The turtles are not sold to be pets but for educational, display or scientific purposes only.

2. No sales to minors. By contacting me you acknowledge that you are over 18 years old.

3. No returns. All animals are represented accurately, and it is your responsibility to read the description closely.

4. All animals are guaranteed to be healthy when they arrive. It is your responsibility to make sure you are aware of the requirements of the species you are purchasing and have the enclosure ready and setup properly before the animals arrives. Research should already be done prior to the order; not after you receive the turtle. With that said, I do require verbal conversation with you before end of sale. I want to make sure you are well-prepared and dedicated to becoming a terrapin keeper.

5. I guarantee live arrival, even if FedEx messes up delivery. You should be available to sign and receive the package at the first attempt or if picking up at the hub you should pick up the package within an hour of arrival. Failure to do so will nullify the live arrival guarantee.

6. If there is a problem with the shipment then you should report it within an hour of arrival of the shipment.

7. In the unfortunate event of Dead-on Arrival (DOA) I need you to contact me within an hour of arrival of the package. I will need you to ship the deceased animal back to me the same day for a full refund, including shipping cost. All animals I ship out are photographed extensively and will be verified before a refund is issued.

8. If there is a health issue with the animal that you just received then report it by the end of the day of arrival and we will respond with what needs to be done. Note that if you choose to take the animal to a veterinarian then you are responsible for all financial obligations and the vet bill will not be covered by us.

9. All animals are temp sex incubated, sex is not 100% guaranteed.

10. It is your responsibility to follow quarantine protocols and not expose your established animals to the new turtle(s).

11. I reserve the right to refuse a sale to anyone, for any reason, at my discretion. This includes someone I do not feel is ready to commit to daily turtle care.

Please e-mail me at tntcolleur1614@hotmail.com if you have any questions,

Thank you,

Thomas Colleur

Diamondback Terrapin Island